5

Don contacted me few weeks later and we had a chat on the phone. All I was looking for was a "Sorry, shit happens and let's move on" but not only they apologized, they refunded the diagnosis cost and even threw money for a few beers on top it. Real amazing customer service. Appreciate the honesty and care. NOTE: This is for their mechanical service not their Tires Service. I have a 2002 Nissan Altima that had a bad immobilizer. I was introduced to this shop through a mechanic shop that I had trust in and I went in without a doubt. I have to say the people here are really nice and polite. However, things got ugly as I towed my car, handed the keys, left and received a call a few hours later, stating that my car would require more than 650 dollars worth of work to get back on the road. They told me the car needed the immobilizer (true) that was more than 350 dollars (not true). I called 3 different dealers in my area and they all quoted me way below 300 dollars. (approx 230 + tax). And on top of that, they wanted to charge me around 300 dollars for installation and reprogramming that I got a locksmith done for under 100 dollars. In short, nice people, but very very pricey service. I wouldn't go back there for a mechanical issue. Update (removing one more star): My car was making a funny noise after I got it back from them and I popped the hood only to find out that they left the airbox cap open!! and they lost one of the bolts for the engine cover! Thank you for great service "West Coast Tire and Service!"

5

Brought in for alignment, brakes, wheel bearing replacement. Excellent service. Don really made sure everything was perfect. Highly recommended.

5

On the way to work, Of course I got an error and stopped and realized I had a screw in my tire. Pulled in here to West Coast, Carlos was amazing he got it guys on it right away. I would definitely recommend to anybody

5

I was go glad that I stumbled on this place. The staff is super friendly. Sales rep was very thorough. He explained to me the tires I needed and the different options I had in price. He suggested an alignment as well. They rotated my tires and my car drives smoothly. Thank you for keeping me in budget and safe on the road. I would definitely recommend this place again.

5

Great first experience at the shop. Talked with owner Tom when I first arrived. Gave me a good breakdown of what's wrong & what it will cost. Definitely recommend... will return!

5

Phenomenal customer service, and a really reasonable price! Ordering tires and booking an appointment via the website was a breeze, and the on-site staff was remarkably friendly. They did a great job, and I have a heck of a plush ride! Thanks, team!

5

Highly recommend this place to get your vehicle worked on. Carlos is great and very helpful. I will definitely be returning in the future!

5

A friend told us about West Coast Tire when our long-time mechanic retired and sold his shop. We weren't happy with the new service, so gave West Coast Tire a shot. The service was prompt and honest. They explained our options when we dropped off the car, but when they called me back, they found it was a much simpler fix and much cheaper as well. Since then we have gone back several times and now our daughter takes her car there as well. What a relief knowing you aren't getting scammed into paying for unnecessary repairs!

5

Long overdue review. These guys are phenomenal. I lived around the corner from their shop for 2 years, and they always made me feel so well taken care of. I had a pretty old car for a while, and if I was ever worried about something, I'd bring it in, they'd take a look, and if it was minor they'd sometimes not even charge me for anything. A couple of times I did have to get more work done on it, and they were always really patient walking me through the work and laying out my options. Got a new car a little while later and then moved away, but I haven't yet found an auto shop as fantastic as this one!

5

Great, honest service. I recommend.