UPDATE for 10/31/18 Another great experience. Had a flat tire Sunday morning. AAA came to change to my spare. I emailed West Coast expecting a reply Monday morning. Don emailed me back almost immediately letting me know we could get everything taken care of Monday (I had to come after work.) He even gives me his cell number to let him know I was on my way. I get there and Don has everything ready for me, got me almost the same price I paid over a year ago for a tire, and had already put me in queue for 2 new tires. I went up to their waiting room, spent all of 20 minute there when he let me know my car was done. I had my oil changed elsewhere in March and no one there told me I needed an alignment, which is why my tires were basically eaten up. Don showed me tires and even let me take pictures to show the old place. Every time I come here, the customer service is exceptional. I don't even feel like I'm getting ripped off or being taken advantage of because I'm a woman. A++++++, 10 stars. Thank you! July 2017 Review If I could give 10 stars, I would. I'm so impressed. I came in yesterday with a busted tire, literally a massive hole. Kris Allen, my sales guy, helped me with a new tire. I had messaged them through Yelp and Tom, had quoted me around $135. Kris quoted me $170 for a new tire. When I showed him the message between Tom and I, he honored it with no questions asked. I went to sit on their bench and the guys got to work. In 29 minutes I had a new tire, and my other 3 were filled with air as well. The most impressive part was when I was paying. Kris' desk buddy was going to get ice cream and got Kris one as well and even offered to grab me one. I said no, but reconsidered. Kris then offered to give me his when we thought the ice cream had left. Had absolutely nothing to do with tires, but damn that's good customer service. No one tried up-sell me, or add in anything. Great guys, great place. I'll be back.
Our team is pleased to go above and beyond for all our guests, Allison. Thank you for providing your excellent feedback, and we look forward to your next visit to West Coast Tire & Service in Los Angeles!
- West Coast Tire & Service