This is my second review for West Coast Tire...again, they were superb! I have had a bit of bad luck with tires this year...and once again had a nail in the side wall of the tire. I called and spoke with Jesse, the manager, and he was able to have me come in that day. He let me know the exact cost of the new tire and told me he would order it for me from the warehouse, so that they could change it out later that day. This was all on the phone, before I brought my car in. I knew the nail was in the sidewall, so that is usually not fixable and requires a brand new tire. However, once I took my car in and Jesse and his amazing crew checked it out, they realized that the nail had miraculously not gone through the tire, and there was just a small puncture hole, which they could fix. They checked all four of my tires and found that the pressure was a bit low in each one, so they put nitrogen in the tires which holds better than compressed air. They ended up sending the tire that they had specially ordered for me back, and they didn't charge me anything! I ended up buying their insurance for $30 a tire, which will cover my tires for anything that happens to them (well worth it considering how many tires I've had to replace due to nails just this year alone!) BUT...I was not at all pressured to buy this insurance, I just decided to since I went in there expecting to have to pay $300+ for a new tire + service and ended up needing to pay $0. This is hands down the best customer service I've ever had dealing with anything automotive. If I didn't have my car's service plan covered by my dealership, I would take my car in to West Coast Tire for everything. Being that the nail was in the sidewall, I was fully expecting to have to get a new tire...and I think any other place would have just let me buy the new tire. The fact that Jesse called me after he had already ordered the new tire from the warehouse to let me know that the puncture had not gone through, and that he checked my other tires and filled them up for free, just shows how on the up and up this place is. They have quick, reliable, honest service. I'll definitely be going back, and again, I would highly recommend them! This place is the BEST. After my second flat tire in as many weeks, I took my car here and not only did they get me in right away even without an appointment, but they had my car all fixed up and me out of there in under an hour! I explained that my lease was up soon so I didn't want to spend a lot...Tom found me some less expensive (but still good) tires and even fixed my spare. Wonderful, friendly, quick, efficient service. I didn't feel like they were trying to upsell me and felt like they were really trying to help me out! Go here and ask for Tom or Joe!