Zero Contact Drop-off
5

First off, this is my first yelp review ever. Why? because I never felt like I really NEEDED to write one. Until now. So yesterday I was studying for 2 midterms and while on my way to class I noticed that my car had a flat tire. So naturally I freaked out. I checked yelp and Westcoast Tire came up as one of the places with the highest rating, so I called them for an estimate on patching it up ($25!). So I took my car in this morning at 8am when they opened, and Carlos took care of me right away. It took about an hour (which is fine, as i'm used to waiting 2+ hours for car maintenance) AND they topped off my oil for FREE! And just when I thought it couldn't get any better, I showed Carlos the yelp check-in offer ($10 off) and he applied the discount! So, for only $15 (!!!!!) I got my flat tire fixed, AND my oil topped off! I will definitely be going back!

5

These guys are the BEST!! I initially just went to get some new tires but now I use them for everything! It's my one-stop-shop. Jesse is my service guy - truly one of the NICEST guys you'll ever meet - he always goes ABOVE & BEYOND to help me when I have issues with my 1999 Volvo C70 (which unfortunately has been more often than not lately). I had a third-party extended warranty that was set to expire right when I needed a new transmission - Jesse made sure that the warranty company covered everything even though it was mere days from expiring. Amir is the mechanic who works on my car and always takes the time to explain everything to me and show me the issues that need addressing and those that can wait to help save me some money. He always does a GREAT job in looking after my car! It definitely has that family owned and operated FRIENDLY feeling - Tommy, Bob's (the owner) grandson is always there with a huge SMILE to greet me and have a chat while I wait. In fact, everyone I've ever encountered there is always SUPER FRIENDLY. Their waiting room has all the amenities you need: vending machine, restroom, TV, Free Wi-Fi which makes the waiting a lot more comfortable. I have been recommending them to all my friends who have had the same experience as me. Oh, and there's printable COUPONS on their website...BONUS!! As a woman, it's often challenging to find auto-services who you know you can TRUST - WestCoast Tire & Service are that and much more. GUARANTEED I will be a CUSTOMER FOR LIFE!

5

First time with these guys and it was great. I called around other shops in West LA and got the run around on price, when my tires could come in, etc. I gave them one call, they gave me their best price and it turned out to be the best one I could find. They got the tires delivered as promised, installed as promised and even gave me an additional unexpected discount when I first came for the install. On the phone they were very helpful with my questions and I didn't feel like I was being upsold on anything. I worked with Carlos and he was excellent. Friendly, helpful and just a good guy. I will be back!

5

After yelping a few places in West LA for tire service to fix a flat, I decided to go with Westcoast and I'm glad I did! I got there when they opened (8am) and they were quick to help me. They asked how I found out about the place; i told them Yelp and one of the guys said to check in and I would get a discount! Too bad my phone doesn't do check-ins, but the guy decided to give me $5 off patching up my tire anyways! It ended up being $20 to patch and take out the nail in my tire.To be honest, I'm not sure if that's considered "cheap" but I needed it to be done asap and they were one of the shops nearby. Nonetheless, they were very professional and efficient. My car was ready to go in about 40min!

5

I learned a lot about tires and alignment today and that's thanks to the amazing service at this place. I bought two new [H] tires with an alignment during my lunch. I even saw the guy fill up the spare tire in my trunk! The world should model their service after this place.

5

This is my second review for West Coast Tire...again, they were superb! I have had a bit of bad luck with tires this year...and once again had a nail in the side wall of the tire. I called and spoke with Jesse, the manager, and he was able to have me come in that day. He let me know the exact cost of the new tire and told me he would order it for me from the warehouse, so that they could change it out later that day. This was all on the phone, before I brought my car in. I knew the nail was in the sidewall, so that is usually not fixable and requires a brand new tire. However, once I took my car in and Jesse and his amazing crew checked it out, they realized that the nail had miraculously not gone through the tire, and there was just a small puncture hole, which they could fix. They checked all four of my tires and found that the pressure was a bit low in each one, so they put nitrogen in the tires which holds better than compressed air. They ended up sending the tire that they had specially ordered for me back, and they didn't charge me anything! I ended up buying their insurance for $30 a tire, which will cover my tires for anything that happens to them (well worth it considering how many tires I've had to replace due to nails just this year alone!) BUT...I was not at all pressured to buy this insurance, I just decided to since I went in there expecting to have to pay $300+ for a new tire + service and ended up needing to pay $0. This is hands down the best customer service I've ever had dealing with anything automotive. If I didn't have my car's service plan covered by my dealership, I would take my car in to West Coast Tire for everything. Being that the nail was in the sidewall, I was fully expecting to have to get a new tire...and I think any other place would have just let me buy the new tire. The fact that Jesse called me after he had already ordered the new tire from the warehouse to let me know that the puncture had not gone through, and that he checked my other tires and filled them up for free, just shows how on the up and up this place is. They have quick, reliable, honest service. I'll definitely be going back, and again, I would highly recommend them! This place is the BEST. After my second flat tire in as many weeks, I took my car here and not only did they get me in right away even without an appointment, but they had my car all fixed up and me out of there in under an hour! I explained that my lease was up soon so I didn't want to spend a lot...Tom found me some less expensive (but still good) tires and even fixed my spare. Wonderful, friendly, quick, efficient service. I didn't feel like they were trying to upsell me and felt like they were really trying to help me out! Go here and ask for Tom or Joe!

5

These guys know tires! *Excellent* customer service. I happened upon West Coast Tire four years ago and I've been coming here ever since. This week, I checked out Costco, thinking they'd be cheaper, but prices were about the same. And I had to wait in a line before I even got to ask about what tires Costco had for my car. So, I'm back in the West Coast waiting room, using their free wi-fi while they replace, balance and align all four of my tires. Jesse put aside his lunch and took twenty minutes with me, something that would never happen at Costco. He turned over his computer so I could look up reviews of the tires I was considering. He explained clearly and in detail all the considerations and factors going into my decision. And he offered what discounts he could to bring the price down. I had body work done here a few months ago and had a similarly excellent experience.

5

I've been going to West Coast Tire for over 4 years. They have serviced 4 of my cars. I won't go anywhere else. Today my Acura is due for service. I called the dealer, to change the oil, top off fluids, rotate tires and change filters with a coupon they want to charge me $270. At West Coast it's $150, I know if the filters aren't dirty they won't replace them. They are honest and tell it to you straight. They don't overcharge you for the service they deliver. I see Joe, Carlos has also helped me. All of the people in their service department are great. It's a little tricky to find on Pontius, they do have an early bird drop off if you need to park your car on the street and drop your keys in an envelope and into a drop box. Though if it's your first time here I wouldn't recommend this since you don't know the staff. Finding an honest mechanic is difficult, this place is as honest they get!

5

I was referred here by a co-worker/partner. My mustang needed all four tires. I received a great deal and they completed the job in a few hours. I checked other places before, PepBoys, Cosco, Ford...Wicked expensive and they had limited knowledge! joke. I worked with Jesse Gutierrez. Very professional, knowledgeable and kind. You will not be disappointed. The local police department frequents this business by the way. Christina C.

5

I went in to have my tire looked at. They patched my tire, and didn't charge me! I was impressed with their Customer service and my hassle-free experience.